Munich Airport

Integrated Report 2024

Digital transformation
Innovations set new standards
Fifteen new control lanes in Terminal 2 offer more comfort for passengers, stand for the highest security standards and improve the efficiency of processes.
30%

Capacity ­increase

4,000
passengers per hour

Digital Transformation Award

Award from ACI Europe

The experience at Munich Airport is becoming a digital one. We are continuously advancing the transformation of our processes and services – with one goal: to make our air passengers’ journey even more pleasant and, above all, more efficient. The focus is on automated processes, artificial intelligence, and smart services.

The service robot “Jeeves” provides passengers with snacks and drinks.

The latest
technology

15

New security lanes in Terminal 2

4

travelers can check their hand luggage at the same time

The three-dimensional view of the images at the security check facilitates the work processes for the staff, resulting in fewer follow-up checks and therefore more time savings.

How we create sustainable value

Finance
Costs for development and implementation as well as ongoing maintenance
Opportunities for new revenue potentials
Infrastructure
Networking and digitalization, e.g., through SmartGates and CT scanners at security checkpoints
Know-How
Increased level of automation
Employee
Optimization of workflows and processes
Environmental
Intelligent climate control of buildings
Social
Digital payment options
Higher quality and optimized travel experience for customers, visitors, and travelers
We use a wide range of digital technologies to continuously enhance services for travelers, increase process efficiency, and promote innovation at Munich Airport.