5-star quality: progress and updates
No 5-star audit took place at Munich Airport in 2024, as the Skytrax certificate from 2023 remains valid. The internal performance indicator known as the Passenger Experience Index (PEI) supplements regular external certifications by covering all evaluation categories along the travel chain. The PEI is a reliable indicator of customer satisfaction and enables Munich Airport to derive location-specific target values adjusted to the needs of its target groups and to assign fields of action for performance improvement to customer touchpoints. In 2024, the PEI showed a significant increase over the previous year – mainly due to ongoing improvements in processes and the quality of travel experience.
In Terminal 2, the central security checkpoint was upgraded with the installation of new CT scanners, completed in early April and ahead of the Easter holidays 2025. Smart swing doors – known as SmartGates – were also installed in the central lining area before the security checkpoint. These gates are linked to ceiling-mounted sensors and dynamically optimize passenger route guidance based on traffic levels. Additional self-service bag drop units were installed in Terminal 1. New features enhancing the travel experience include gaming offerings, a service robot that sells snacks, and new loaner strollers for travelers with young children.